Tuesday, July 31, 2007

Automated Postal Centers win award

ServiceWorld.com reports the United States Postal Service was the People’s Choice Winner for Self-Service Street at the Self Service Expo (formerly KioskCom) in Las Vegas. Unlike the other Excellence Awards, the People’s Choice winner is voted on by the Expo’s attendees, not the expert judges.

According to the article, "The Automated Postal Center (APC) was part of a 2004 initiative by the USPS to integrate self-service to cut wait times. Since 2004, 2,500 APCs have been rolled out."

Michael C. Adams, USPS retail service equipment project manager, is quoted as saying that in the first two fiscal quarters of this year APCs have processed 22 million transactions.

“We have had a lot of success with the Gen X and Gen Y age groups. But even with older people, once they use it, they like it,” Adams said.

USPS Delivering and Retail vice president Bill Galligan says APCs could do for postal centers what ATMs did for banking.

To read the entire article, click here.
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posted by Don Schilling at 12:01 AM