Wednesday, July 02, 2008
The USPS News Link reports, a Concord, MA, customer was pretty upset when his mother’s WWII civilian military badge (shown here) was not received in the the mail.
When he reported the item missing, Retail Associate Lisa Dente sprung into action.
According to the News Link, "Dente contacted mail recovery centers, but came up empty. Undaunted, she reported the missing badge to Massachusetts District Consumer Affairs Clerk Wanda Sanchez, who sent e-mails to her counterparts across the country. Connie Snyder, a senior business service network specialist in Salt Lake City, saw the message and sent it to Claims and Inquiry Clerk Joanne Matragos."
Matragos found the badge and shipped it to Concord by Express Mail the same day.
Shipped from Salt Lake City, the family heirloom was apparently lost when the envelope carrying it was torn open during mail processing.
For more on mail recovery centers (MRC), click here.